St Ives Outdoor Up & Down Light - Galvanised Steel

Last updated: February 3, 2026

This Refund & Return Policy explains the conditions, procedures, and timeframes for returns and refunds on orders placed within the United Kingdom.

For information related to delivery times and shipping details, please refer to our Shipping Policy.

1. 30-Day Return Window

Customers in the United Kingdom may request a return within 30 calendar days from the date the order is delivered.

To be eligible for a return, items must:

• Be unused and in the same condition as received

• Be returned in the original packaging

• Include proof of purchase (order confirmation or receipt)

Returns that do not meet these conditions may not be accepted.

2. How to Initiate a Return

To request a return, please follow the steps below:

1. Contact our support team at support@retrovea.com with your order number and reason for return.

2. Once your request is reviewed and approved, we will provide return authorization details and instructions.

3. Send the item back using a trackable shipping service.

Returns sent without prior approval may not be accepted.

3. Return Shipping Costs

• Customer Responsibility:
  Return shipping costs are the responsibility of the customer unless the item is damaged or defective upon arrival.

• Non-Refundable Costs:
  Any original shipping fees paid at checkout (if applicable) are non-refundable.

4. Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 7 days of delivery.

To report an issue:

• Email support@retrovea.com

• Include your order number and clear photos of the item and packaging

After review, we will arrange a replacement or issue a refund at no additional cost.

5. Refunds

Once your returned item is received and inspected, we will notify you of the refund status.

• Approved refunds are issued to the original payment method

• Refund Processing Time: 5–10 business days (depending on your payment provider)

6. Return Address

All approved returns should be sent to the following address:

Retrovea Returns Department
82A James Carter Road
Mildenhall
Bury Saint Edmunds, IP28 7DE
United Kingdom

This address is used solely for administrative purposes and returns. We do not operate a physical retail store at this location.

7. Contact Information

For any questions regarding returns or refunds, please contact us:

• Company: RETROVEA ECOMMERCE LTD

• Email: support@retrovea.com

• Phone: +44 7418 636 108

• Business Name:
  RETROVEA ECOMMERCE LTD
• Registered Address:
  82A James Carter Road, Mildenhall, Bury Saint Edmunds, IP28 7DE, United Kingdom
• (Note: Our Mildenhall office is dedicated to administrative inquiries and product returns. We do not have a physical retail showroom at this location.)
• Email:
  support@retrovea.com
• Phone:
  +1-215-667-9568
• Support Hours:
  Monday – Saturday: 9:00 AM – 10:00 PM (PST)
  *(We typically respond within 24 hours on business days)*